Clevercare provides those with a Traumatic Brain Injury (TBI) a tool to aid in rehabilitation and assists in day-to-day living. In turn this gives peace of mind to family members and carers who are able to remotely monitor and enable the victim's independence. How this is achieved is through the Carer's Dashboard where an unlimited number of reminders can be defined and scheduled, for example: "Brush your teeth now", "Eat the sandwich in the fridge for lunch". There's also direct communication by calling the watch as you would a cellphone, and real-time location view on a map and alerts for various activities.
There is nothing like Clevercare as a supportive and connective tool for family - find out for yourself what Clevercare can do:
Clevercare does not work with a base station, nor is it restricted to a certain area. The watch works on the Vodafone 3G mobile network, and will work in most populated places in New Zealand! Whether you’re in the garden, down the street or at the opposite end of the country, Clevercare will work.
The watch can be called from any landline or mobile phone and if the wearer does not press the 'Answer' button, the call will be answered automatically. The call quality is like any phone put onto speaker. The watch is unable to make outbound phone calls.
Locate your loved one in real time and be assured they can be found when you want, or when they call for help. Only the latest location is visible, and this is usually updated every five minutes.
Customised reminders can be setup and scheduled as one-off or repeating alerts. This aids both independence and memory training. Messages are received by the watch at the due time of the reminder and the alert repeats every 5mins until the wearer presses the 'Completed' button.
Access your Carer's Dashboard from a smartphone, tablet or computer via an internet connection and view the wearer's location on a map, whether they are moving, battery status etc. This is also where you customise reminders, set inactivity alerts and define safety and danger zones.
As a concerned family member and carer it would be more proactive if you were aware of a situation before it becomes an emergency. Danger and Safety zones can be setup by you so that you're notified of loved ones leaving home, entering dangerous areas such as train crossings etc.
Should your loved one fall, become unconscious or otherwise be unable to trigger an alert, you want to know. Set up daytime and night-time motion detection alerts to come to you by sms and/or email, if the watch does not move (and is not on the charger).
Within seconds of activating your alarm our 24/7 emergency response centre will call you directly through the smart watch to assess your situation. In all situations your nominated carers will be notified and informed. And if necessary emergency services will be contacted to come to your aid.
To arrange Clevercare for your client, all you need to do is send us an approved purchase order. Please get in contact with us to provide you with a quote and our ACC vendor details.
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If you have a client whom you think could benefit from Clevercare along with their family, please talk to their ACC case manager to approve a purchase order. Feel free to contact us to help you arrange this.
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1. To call for help, simply press & hold any of the buttons on the smart watch. The watch will vibrate and a 10sec countdown screen will appear giving you time to cancel the alarm if its a false activation.
2. Out 24/7 emergency response call centre will receive your activation and within 90 seconds call you directly through the smart watch to speak with you and determine your situation and what you need.
3. If you are non-responsive or require assistance the call centre will contact your nominated carers and/or emergency services to come to your aid. With GPS they are able to provide details of your location.
Clevercare's 24/7 call centre has been outsourced to a New Zealand owned and operated company called Call Care. For more than 15 years Call Care has been managed and operated by Stephen Plant. Stephen was a call centre leader with Telecom New Zealand before acquiring Call Care in 1993, seeing the opportunity for a premium reception service for small, medium and large businesses in New Zealand. He has also had a few years retailing large and small business telephone systems and products.
Call Care provide an excellent and prompt service following Clevercare's strict Emergency Response protocol and all new recruits must complete and pass the Level 3 ETITO certificate in Contact Centres.
The watch is pre-programmed and setup so that the person only needs to wear the smart watch and charge when required. With a pre-installed SIM (similar to a mobile phone) it will work anywhere there is 3G mobile phone coverage. It weighs 75grams and although it is sturdy it is surprisingly lightweight.
With average use the battery lasts for at least 18-24 hours and only takes 45-60 mins to fully charge. Many of our customers charge their devices over night or during breakfast and watching the news.
The Carer's Dashboard is accessible from a smart phone, tablet and desktop computer. Family can rest assured knowing they can check for the person's location, the status of the device, its battery levels, connectivity to the clevercare system and whether or not the person is moving.
From the Carer's Dashboard family members can customise and schedule an unlimited number of reminders for tasks or medication. They can also find out if the reminder has been completed or missed.
Safety and Danger zones can easily be created with associated messages to be sent to the carer's phone and/or email.